A moving company is an enterprise that specializes in transporting household and commercial items to new locations. Customers looking to hire a moving company will want to look for one that offers competitive prices and excellent customer service. They should also pay attention to hidden costs, such as warehouse handling fees that cover the cost of storing and relocating a shipment. Finally, customers should be on the lookout for red flags, such as unmarked trucks and a lack of physical addresses or offices.
The type of move, local or long-distance, directly impacts a moving company’s price. Some companies offer services only in a particular region or state, while others specialize in local, national, or international moves. A local moving company’s pricing will depend on the weight and distance of a shipment, as well as extra services like packing or dismantling items. Customers can get the best value by comparing several companies’ quotes and scrutinizing their breakdown of charges. Cheaper is not always better, but it’s essential to find a company that is licensed and insured.
In addition to a license from the Federal Motor Carrier Safety Administration (FMCSA), moving companies should be insured and have good online reviews. The FMCSA website allows customers to search for a specific company and view the results, including any complaints or violations. Another way to check a company’s credentials is by searching for its DOT and MC numbers in the BBB’s registry of companies.
When choosing a moving north york moving company company, it’s important to ask about its cancellation policy. A reputable company should be willing to accommodate changes and unforeseen circumstances. Customers should also make sure they understand how much time they have to cancel their move date and what refund they will receive. Finally, it’s a good idea to ask about extra fees that may be included in the final cost, such as an inspection fee or travel charge.
Full-service moving companies offer a variety of services to meet customers’ needs, including packing, cleaning, and storage. They typically send an inspector to the home or office before the move to assess the inventory and provide a cost estimate. In some cases, the inspector will recommend specialty services, such as dismantling a pool table for transportation or reassembling it at the new location.
Full-service movers typically have dedicated customer support lines. Customers can call for a customized quote or book their move through the company’s website. Some companies, such as North American Van Lines, have a dedicated claims line that avoids the need to navigate through a general customer service automated menu. These features are especially helpful for customers who need to file a claim for damaged or lost items during their relocation. The streamlined process makes it easier to settle disputes quickly and efficiently. Customers can expect to be reimbursed within a week of filing a claim.